Knowledge Delivery Systems Career Opportunities

KDS is an industry leader in the creation and delivery of Online Professional Development/Continuing Education Programs. We recognize that maintaining such a reputation requires an excellent staff.

Consistent with these goals, KDS has a policy prohibiting any form of discrimination or harassment based on sex, race, color, religion, sexual orientation or preference, national origin, age, disability, marital status, citizenship, military status or any other category protected by law. This policy applies to all employment-related matters, including recruitment, hiring, placement, assignments, training, compensation, promotion and termination.
If you are looking to join an exceptional group of professionals, Knowledge Delivery Systems is the place for you.

Available Positions:

Executive Assistant (Full Time Position)
Knowledge Delivery Systems, a Manhattan-based provider of online professional development courses for educators, is seeking a full-time Executive Assistant to fulfill a dual role: (1) to assist the Operations with administrative tasks (approximately 60%) and (2) to assist the Director of Customer Service & Account Support as part of the Call Center Team (approximately 40%). The ideal candidate will be a self-motivated team-player enthusiastic about taking on a key role in a rapidly growing educational company. (Note: Percentage of time spent with each time may be subject to change over time.)
The Executive Assistant will be responsible for the following tasks:
Customer Service

  • Inbound phone-based customer service (i.e. handling customer inquiries, purchasing assistance, and light technical support)
  • Inbound email (and potentially live-chat) customer service and support
  • Outbound customer follow-up, upselling, and lead generation for sales representatives
  • Data entry (Salesforce database)
  • Interfacing with Call Center Team, IT Team, and department director to resolve customer issues where necessary

Administrative / Operational

  • Coordinate meetings and conference calls
  • Create and send client invoices, follow-up with accounts payable departments as needed
  • Post accounts receivable into QuickBooks, post, prepare and deliver bank deposits
  • Assist bookkeeper with accounts payable, review incoming bills (including employee invoices and expense reports), and resolve discrepancies. (Enter and print checks as necessary.)
  • Interface with vendors (ordering supplies/inventory) and building maintenance
  • Employee relations, attendance (including vacation/personal/sick day) tracking
  • Assist CEO/President directly as needed

The ideal candidate will have the following skills/qualifications:

  • Strong command of Quickbooks
  • Proficiency in Microsoft Office (including Word, Excel, Outlook)
  • Strong verbal and written communication (and interpersonal) skills
  • Impressive attention to detail
  • At least 2 years of experience in customer service or related field
  • A college degree
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